Refund Policy

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1. Our Commitment

We want you to be happy with BhaiFinder. If you encounter a genuine technical problem that prevents you from using the Service, we will make it right. That said, because BhaiFinder is a digital subscription service, our ability to offer refunds is limited once access to the paid features has been provided.

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2. Eligible Refund Scenarios

You may be eligible for a full refund in the following situations:

2.1 First-Time Subscriber — 7-Day Refund Window

If you are subscribing to Bhai Pro or Bhai Pro Max for the first time and you experience a verifiable technical issue that prevents you from using the core features of the plan (AI categorisation, reminders, search), you may request a full refund within 7 days of your first payment.

To qualify:

• The issue must be reported within 7 days of payment
• You must describe the technical problem clearly
• The issue must be on our side (server error, payment gateway failure, feature not working as documented) — not your device, internet connection, or a misunderstanding of what the plan includes
• You must not have made more than 20 saves using the paid features

2.2 Duplicate Payment

If you were charged twice for the same subscription period due to a payment processing error, you are entitled to a full refund of the duplicate charge. Contact us with your payment IDs from Razorpay.

2.3 Accidental Subscription (within 24 hours)

If you accidentally subscribed and have not used any paid features (zero saves made after subscribing), you may request a refund within 24 hours of payment.

2.4 Service Downtime

If BhaiFinder experiences extended downtime of more than 72 consecutive hours in a single calendar month, paid subscribers for that month may be eligible for a prorated credit or refund for the affected period.

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3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of mind after using the Service
• Forgetting to cancel before a renewal date
• Dissatisfaction with AI accuracy — AI categorisation is a best-effort feature and results vary by content type
• Device incompatibility — please check supported OS versions before subscribing (Android 8.0+, iOS 14.0+)
• Mid-cycle cancellations — if you cancel partway through a billing period, your subscription remains active until the end of that period; no partial refunds are issued
• Annual plan after 7 days — annual subscriptions are not refundable after the first 7-day window
• Downgrade requests — you cannot downgrade from an annual plan to a monthly plan and receive a refund of the difference
• Account violations — if your account is terminated due to a violation of our Terms of Service, no refund will be issued

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4. How to Request a Refund

1. Email hello@bhaifinder.com with the subject line: "Refund Request — [your registered email]"
2. Include:
   • Your registered email address
   • Date of payment
   • Razorpay payment ID (visible in your email receipt)
   • Reason for the refund request
   • Screenshot or description of the issue (if applicable)
3. We will acknowledge your request within 48 hours (business days)
4. We will review and respond with a decision within 7 business days
5. If approved, the refund will be processed to your original payment method within 5–10 business days depending on your bank or UPI provider

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5. Subscription Cancellation vs. Refund

Cancellation and refund are two different things:

• Cancellation stops future charges. You continue to have access to paid features until the end of your current billing period. You will not be charged again.
• Refund returns money already paid to you.

You can cancel anytime from within the app: Profile → My Plan → Cancel Subscription. You do not need to contact us to cancel.

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6. Annual Subscriptions

Annual subscriptions (₹899/year for Bhai Pro, ₹1,799/year for Bhai Pro Max) are eligible for the 7-day first-purchase refund window described in Section 2.1. After 7 days, annual subscriptions are non-refundable, but you retain access for the full year you paid for.

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7. Payments Made Through App Stores

If you made your payment through the Google Play Store or Apple App Store (if applicable in the future), their respective refund policies apply, not ours. Please contact Google Play or Apple Support directly for those payments:

• Google Play: play.google.com/store/account (Help → Request a refund)
• Apple App Store: reportaproblem.apple.com

Payments made through BhaiFinder's in-app Razorpay checkout are governed by this Refund Policy.

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8. GST on Refunds

For Indian users, if a refund is issued, the GST component (18%) will also be refunded. GST credit notes will be issued where applicable.

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9. Contact

BharatAI Solutions Private Limited
Product: BhaiFinder
Email: hello@bhaifinder.com
Website: bhaifinder.com

BhaiFinder is a product of BharatAI Solutions Private Limited, incorporated in India.